These Terms & Conditions govern your access to and use of the ten999 platform. Please read this document carefully before creating an account or placing any bets.
You must be aged 18 or above to open a ten999 account. Registering on behalf of another person, or providing false age information, constitutes a material breach of these Terms.
All transactions at ten999 are processed in Bangladeshi Taka (BDT) via bKash, Nagad, Rocket, and Upay. Minimum deposit is ৳500. Withdrawal requests are processed within the timeframes stated in the Payments section.
All bonus offers are subject to specific wagering requirements and validity periods. ten999 reserves the right to modify, suspend, or withdraw any promotion at any time, with or without prior notice.
Fraud, collusion, use of automated betting software, bonus abuse, and any form of market manipulation are strictly prohibited and will result in immediate account suspension and forfeiture of funds.
By accessing, registering on, or using the ten999 platform in any capacity — whether as a registered account holder, a visitor browsing the website, or a user of any application or service operated under the ten999 brand — you unconditionally agree to be bound by these Terms & Conditions in their entirety. These Terms constitute a legally binding agreement between you ("the Player", "you", "your") and ten999 ("ten999", "we", "us", "our").
If you do not agree with any part of these Terms, you must immediately cease using the ten999 platform and must not attempt to create an account or place any wager. Your continued use of the platform after any amendment to these Terms constitutes your acceptance of the revised version.
Important: These Terms are written in English. In the event of any ambiguity, the English version shall be the definitive and controlling text for all purposes.
To open and maintain a ten999 account, you must satisfy all of the following eligibility requirements at the time of registration and on a continuing basis thereafter:
ten999 reserves the right to request documentary proof of identity and age at any point during the account lifecycle. Acceptable documents include a valid national identity card (NID), passport, or birth certificate issued by a recognised Bangladeshi authority. Failure to provide satisfactory documentation within the timeframe requested may result in account suspension.
Each individual player is permitted to hold exactly one (1) registered account with ten999 at any given time. Opening, operating, or attempting to operate more than one account — whether using different names, email addresses, mobile numbers, payment accounts, or devices — is strictly prohibited. ten999 uses automated detection systems to identify duplicate accounts. Where duplicate accounts are detected, ten999 may close all associated accounts and confiscate any bonus funds or winnings generated across those accounts.
You are responsible for ensuring that all information provided during registration — including your full name, date of birth, residential address, email address, and mobile number — is accurate, complete, and kept up to date at all times. ten999 shall bear no liability for losses arising from inaccurate account information supplied by the player.
You are solely responsible for maintaining the confidentiality and security of your ten999 login credentials, including your username and password. You must not share your account credentials with any other person and must not permit any third party to access or use your account under any circumstances.
If you believe your account has been accessed without your authorisation, you must notify ten999 immediately by contacting our support team at [email protected]. ten999 accepts no liability for losses resulting from unauthorised account access where the player has failed to maintain the security of their credentials or has delayed in reporting a suspected breach.
ten999 employs 256-bit SSL encryption across all account access points. Login activity is monitored, and automated session timeouts are applied to inactive sessions as an additional layer of protection for all players.
All financial transactions on the ten999 platform are denominated in Bangladeshi Taka (BDT). ten999 currently supports the following payment methods for both deposits and withdrawals: bKash, Nagad, Rocket, and Upay.
All account balances, wagers, winnings, bonuses, and withdrawals are expressed exclusively in Bangladeshi Taka (BDT). ten999 does not accept or process transactions in foreign currencies. Any currency conversion is the sole responsibility of the player's payment provider and ten999 accepts no liability for exchange-rate losses.
ten999 offers a range of promotional bonuses to both new and existing players from time to time. All bonus offers are subject to the specific terms published alongside each individual promotion, which form part of these Terms & Conditions and are incorporated herein by reference.
Bets placed on the ten999 sportsbook and casino are subject to the game-specific rules published within the relevant game or market interface. The following general betting rules apply across all products:
The following conduct is strictly prohibited on the ten999 platform. Engaging in any of the following may result in immediate account suspension, permanent closure, and forfeiture of account balances:
Zero Tolerance: ten999 cooperates fully with law enforcement authorities and financial intelligence units in Bangladesh in relation to any suspected fraudulent or criminal activity involving the platform. Account data, transaction records, and communication logs may be disclosed to the relevant authorities upon receipt of a lawful request.
ten999 is committed to promoting responsible gaming across all of its products and services. We believe that gambling should be an enjoyable leisure activity conducted within affordable limits. ten999 provides the following responsible gaming tools to every account holder, accessible via the account settings panel:
If you believe that gambling is having a negative impact on your finances, mental health, or personal relationships, we strongly encourage you to use these tools and to contact our support team at [email protected] for guidance. Access to the ten999 platform is strictly limited to persons aged 18 and above.
Need Help? If you or someone you know is struggling with problem gambling, please contact the ten999 support team at [email protected] or visit our Responsible Gaming page for further resources and guidance. All communications are treated in strict confidence.
All content on the ten999 platform — including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software — is the property of ten999 or its content suppliers and is protected by applicable intellectual property laws. The ten999 name, logo, and all associated brand identifiers are the exclusive trademarks of ten999.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the ten999 platform solely for your personal, non-commercial entertainment purposes in accordance with these Terms. You must not reproduce, duplicate, copy, sell, resell, or exploit any portion of the platform, or access to the platform, without the express written permission of ten999.
ten999 collects, processes, and stores personal data in accordance with its Privacy Policy, which is available at /privacy-policy and forms an integral part of these Terms & Conditions. By accepting these Terms, you also accept the Privacy Policy in its current form.
Your personal data will be used for the purposes of account management, identity verification, payment processing, fraud prevention, responsible gaming compliance, and customer support. ten999 does not sell personal data to third parties for marketing purposes.
To the fullest extent permitted by applicable law, ten999, its officers, directors, employees, agents, and service providers shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages arising from:
In all circumstances, ten999's aggregate liability to any individual player shall not exceed the total net deposits made by that player to their ten999 account in the thirty (30) days immediately preceding the event giving rise to the claim.
ten999 reserves the right to suspend or permanently close any player account at any time, with or without prior notice, where it has reasonable grounds to believe that:
Upon closure of an account for cause, ten999 may withhold any balance pending investigation. Where no breach is substantiated, any genuine funds (excluding bonus balances) will be returned to the player's registered payment account. You may voluntarily close your account at any time by contacting [email protected].
ten999 reserves the right to amend, update, or replace these Terms & Conditions at any time. Material changes will be communicated to registered players via the email address on record or through a prominent notice on the platform. The revised Terms will take effect on the date stated in the amendment notice. Your continued use of the ten999 platform following the effective date of any amendment constitutes your unconditional acceptance of the revised Terms.
It is your responsibility to review these Terms periodically. If you do not accept any amendment, you must cease using the platform and request account closure before the effective date of the change.
If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the ten999 support team using the details below. All enquiries will be acknowledged within 24 hours and resolved as promptly as circumstances allow.
Beyond the legal text — here is what ten999 promises in practice.
Every deposit and withdrawal processed through bKash, Nagad, Rocket, or Upay is protected by 256-bit SSL encryption. Your financial data is never stored on ten999 servers beyond the minimum required for transaction records.
ten999 targets a sixty-second withdrawal processing time for standard requests to mobile wallets. Where enhanced verification checks are required, players are notified immediately and kept informed throughout the review process.
All games on ten999 use certified random number generators (RNGs) supplied by the respective game studios. ten999 does not modify game logic or RTP settings. Outcomes are determined solely by the certified game engines.
Now that you have reviewed our Terms & Conditions, explore the ten999 platform — cricket betting, live casino, slots, and more. All with instant bKash and Nagad payments. 18+ only. Please gamble responsibly.