Terms & Conditions for ten999

1. Acceptance of Terms

By accessing, registering on, or using the ten999 platform in any capacity — whether as a registered account holder, a visitor browsing the website, or a user of any application or service operated under the ten999 brand — you unconditionally agree to be bound by these Terms & Conditions in their entirety. These Terms constitute a legally binding agreement between you ("the Player", "you", "your") and ten999 ("ten999", "we", "us", "our").

If you do not agree with any part of these Terms, you must immediately cease using the ten999 platform and must not attempt to create an account or place any wager. Your continued use of the platform after any amendment to these Terms constitutes your acceptance of the revised version.

2. Eligibility & Registration

To open and maintain a ten999 account, you must satisfy all of the following eligibility requirements at the time of registration and on a continuing basis thereafter:

• You are at least 18 years of age. ten999 strictly prohibits access by minors. Any account found to be operated by a person under the age of 18 will be immediately suspended and all funds held within it will be forfeited or returned at the sole discretion of ten999.
• You are registering for yourself as an individual and not on behalf of any third party, business entity, or group of persons acting collectively.
• You are not a current employee, contractor, director, officer, or close family member of ten999 or any of its affiliated service providers.
• You have not previously had a ten999 account suspended or permanently closed for breach of these Terms.
• You are not acting as an agent of, or in connection with, any party that is prohibited from using the platform.

ten999 reserves the right to request documentary proof of identity and age at any point during the account lifecycle. Acceptable documents include a valid national identity card (NID), passport, or birth certificate issued by a recognised Bangladeshi authority. Failure to provide satisfactory documentation within the timeframe requested may result in account suspension.

2.1 Single Account Policy

Each individual player is permitted to hold exactly one (1) registered account with ten999 at any given time. Opening, operating, or attempting to operate more than one account — whether using different names, email addresses, mobile numbers, payment accounts, or devices — is strictly prohibited. ten999 uses automated detection systems to identify duplicate accounts. Where duplicate accounts are detected, ten999 may close all associated accounts and confiscate any bonus funds or winnings generated across those accounts.

2.2 Account Accuracy

You are responsible for ensuring that all information provided during registration — including your full name, date of birth, residential address, email address, and mobile number — is accurate, complete, and kept up to date at all times. ten999 shall bear no liability for losses arising from inaccurate account information supplied by the player.

3. Account Management

You are solely responsible for maintaining the confidentiality and security of your ten999 login credentials, including your username and password. You must not share your account credentials with any other person and must not permit any third party to access or use your account under any circumstances.

If you believe your account has been accessed without your authorisation, you must notify ten999 immediately by contacting our support team at [email protected]. ten999 accepts no liability for losses resulting from unauthorised account access where the player has failed to maintain the security of their credentials or has delayed in reporting a suspected breach.

ten999 employs 256-bit SSL encryption across all account access points. Login activity is monitored, and automated session timeouts are applied to inactive sessions as an additional layer of protection for all players.

4. Deposits & Withdrawals

All financial transactions on the ten999 platform are denominated in Bangladeshi Taka (BDT). ten999 currently supports the following payment methods for both deposits and withdrawals: bKash, Nagad, Rocket, and Upay.

4.1 Deposits

• The minimum deposit amount is ৳500 per transaction.
• Deposits are credited to your ten999 account balance in real time upon confirmation from the payment provider.
• ten999 does not charge any fees on deposits; however, your mobile financial service provider may apply their own transaction fees.
• You may only deposit funds from a payment account registered in your own name. Deposits from third-party accounts are not permitted and will trigger an account review.

4.2 Withdrawals

• The minimum withdrawal amount is ৳500 per transaction.
• Withdrawal requests are ordinarily processed to your registered mobile wallet within sixty (60) minutes of approval during standard operating hours (Bangladesh Standard Time, UTC+6).
• Withdrawals will only be sent to a payment account registered in the same name as your ten999 account. Requests to withdraw to third-party accounts will be declined.
• ten999 may apply enhanced verification checks to withdrawal requests that exceed certain thresholds or that are flagged by our risk management systems. Such checks may extend the processing time beyond the standard sixty-minute window.
• ten999 reserves the right to withhold withdrawal processing pending satisfactory completion of any identity verification or responsible gaming review.

4.3 Currency & Exchange

All account balances, wagers, winnings, bonuses, and withdrawals are expressed exclusively in Bangladeshi Taka (BDT). ten999 does not accept or process transactions in foreign currencies. Any currency conversion is the sole responsibility of the player's payment provider and ten999 accepts no liability for exchange-rate losses.

5. Bonuses & Promotions

ten999 offers a range of promotional bonuses to both new and existing players from time to time. All bonus offers are subject to the specific terms published alongside each individual promotion, which form part of these Terms & Conditions and are incorporated herein by reference.

• Wagering Requirements: Unless otherwise stated, all bonus funds must be wagered a minimum number of times before any winnings derived from bonus play may be withdrawn. The applicable wagering multiplier is stated in the individual promotion terms.
• Validity Period: Bonus funds and free spins are valid for the period specified in the promotion terms. Unused bonus funds or free spins that expire before the wagering requirement is completed will be forfeited automatically.
• One Bonus at a Time: Players may hold only one active bonus at any given time, unless the applicable promotion terms explicitly state otherwise.
• Abuse & Misuse: ten999 takes a zero-tolerance approach to bonus abuse. Any player found to be exploiting promotions — including through arbitrage, matched betting patterns, or collusion with other players — will have their bonus funds confiscated and their account reviewed for suspension.
• Modification & Cancellation: ten999 reserves the right to modify the terms of any active promotion, or to withdraw a promotion entirely, at any time without prior notice.

6. Betting Rules

Bets placed on the ten999 sportsbook and casino are subject to the game-specific rules published within the relevant game or market interface. The following general betting rules apply across all products:

• All bets are final once confirmed. ten999 does not accept requests to cancel or amend confirmed bets.
• In the event of a technical failure that prevents proper recording of a bet, ten999 reserves the right to void the affected wager and return the staked amount to the player's balance.
• Where an error results in incorrect odds or payouts being displayed (including, without limitation, "palpable errors"), ten999 reserves the right to correct the error and recalculate or void affected bets at its sole discretion.
• Minimum and maximum stake limits apply to all markets. Limits are displayed within the betting interface and may vary by market, event, and player account.
• Cricket markets covering BPL, T20 World Cup, IPL, and Bangladesh Tigers fixtures are governed by the official match rules of the respective governing body (BCB, ICC). In the event of a match abandonment, suspension, or result reversal by the governing body, ten999 will settle bets in accordance with its published cricket betting rules.

7. Prohibited Conduct

The following conduct is strictly prohibited on the ten999 platform. Engaging in any of the following may result in immediate account suspension, permanent closure, and forfeiture of account balances:

• Providing false, misleading, or fraudulent information at any stage of the registration or verification process.
• Using automated software, bots, scripts, or any artificial intelligence tool to place bets, exploit bonuses, or interact with the platform in a manner not intended for human players.
• Colluding with other players to manipulate game outcomes or betting markets, whether in live casino games, sports markets, or any other product.
• Depositing funds obtained through illegal means, including but not limited to theft, fraud, or money laundering.
• Exploiting software errors, game vulnerabilities, or display glitches to gain an unfair advantage.
• Harassing, threatening, or abusing ten999 employees, agents, or other players through any communication channel.
• Engaging in any activity that places a disproportionate computational or transactional load on ten999 systems.

8. Responsible Gaming

ten999 is committed to promoting responsible gaming across all of its products and services. We believe that gambling should be an enjoyable leisure activity conducted within affordable limits. ten999 provides the following responsible gaming tools to every account holder, accessible via the account settings panel:

• Deposit Limits: Set daily, weekly, or monthly deposit caps on your account.
• Loss Limits: Restrict the maximum amount you are permitted to lose within a defined period.
• Session Time Reminders: Receive notifications when you have been logged in for a specified duration.
• Cooling-Off Period: Temporarily suspend your account for a period of 24 hours, 7 days, or 30 days.
• Self-Exclusion: Request permanent or extended exclusion from the ten999 platform. Self-exclusion requests are processed within 24 hours and cannot be reversed for a minimum period of six (6) months.

If you believe that gambling is having a negative impact on your finances, mental health, or personal relationships, we strongly encourage you to use these tools and to contact our support team at [email protected] for guidance. Access to the ten999 platform is strictly limited to persons aged 18 and above.

9. Intellectual Property

All content on the ten999 platform — including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software — is the property of ten999 or its content suppliers and is protected by applicable intellectual property laws. The ten999 name, logo, and all associated brand identifiers are the exclusive trademarks of ten999.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the ten999 platform solely for your personal, non-commercial entertainment purposes in accordance with these Terms. You must not reproduce, duplicate, copy, sell, resell, or exploit any portion of the platform, or access to the platform, without the express written permission of ten999.

10. Privacy & Data

ten999 collects, processes, and stores personal data in accordance with its Privacy Policy, which is available at /privacy-policy and forms an integral part of these Terms & Conditions. By accepting these Terms, you also accept the Privacy Policy in its current form.

Your personal data will be used for the purposes of account management, identity verification, payment processing, fraud prevention, responsible gaming compliance, and customer support. ten999 does not sell personal data to third parties for marketing purposes.

11. Limitation of Liability

To the fullest extent permitted by applicable law, ten999, its officers, directors, employees, agents, and service providers shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages arising from:

• Your use of, or inability to use, the ten999 platform or any of its services.
• Any interruption, suspension, or termination of the platform, whether scheduled or unscheduled.
• Unauthorised access to or alteration of your account data or transmissions.
• Errors, omissions, inaccuracies, or delays in platform content, odds, or results data.
• Any technical failure, including internet connectivity issues, device incompatibility, or third-party payment service outages.

In all circumstances, ten999's aggregate liability to any individual player shall not exceed the total net deposits made by that player to their ten999 account in the thirty (30) days immediately preceding the event giving rise to the claim.

12. Termination

ten999 reserves the right to suspend or permanently close any player account at any time, with or without prior notice, where it has reasonable grounds to believe that:

• The player has breached any provision of these Terms & Conditions.
• The player has engaged in fraudulent, abusive, or illegal conduct.
• Continued operation of the account poses a risk to the integrity of the platform or to other players.
• The player has failed to complete required identity verification within the specified timeframe.

Upon closure of an account for cause, ten999 may withhold any balance pending investigation. Where no breach is substantiated, any genuine funds (excluding bonus balances) will be returned to the player's registered payment account. You may voluntarily close your account at any time by contacting [email protected].

13. Amendments to These Terms

ten999 reserves the right to amend, update, or replace these Terms & Conditions at any time. Material changes will be communicated to registered players via the email address on record or through a prominent notice on the platform. The revised Terms will take effect on the date stated in the amendment notice. Your continued use of the ten999 platform following the effective date of any amendment constitutes your unconditional acceptance of the revised Terms.

It is your responsibility to review these Terms periodically. If you do not accept any amendment, you must cease using the platform and request account closure before the effective date of the change.

14. Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the ten999 support team using the details below. All enquiries will be acknowledged within 24 hours and resolved as promptly as circumstances allow.

• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week, including all Bangladesh public holidays
• Response Language: English and Bengali
• Time Zone: Bangladesh Standard Time (BST, UTC+6)